Refund policy

Scope

This policy applies to paid Cloud Nativeai educational seats confirmed in writing. Prices shown on the website are informational; payments are arranged outside this site.

Eligibility and timeframe

You may request a full refund within 14 days of purchase if you have not accessed more than one module (or attended the live Orientation Call). Requests made after that window are assessed for partial refunds only.

Full refund conditions

Full refunds are available when access credentials were never activated or when we cancel a programme date and cannot offer a suitable alternative.

Partial refunds

If you withdraw after starting Status Classification Lab content but before completing half of the modules, we may refund 40% of the fee as a goodwill adjustment, less any completed instructor review already delivered.

Non-refundable items

Completed live Orientation Calls, already delivered written case reviews, team workshop guest passes once scheduled, and downloadable template packs marked as final delivery are non-refundable.

Refund process

Email info@cloud-nativeai.digital with your full name, enrolment reference, and reason. We confirm receipt within two business days.

Processing time and method

Approved refunds are returned via the original payment method within 10 business days of approval. Bank processing times may add several days.

Cancellation by Cloud Nativeai

If we cancel a cohort, you may transfer to a later date or receive a full refund of fees paid for the cancelled seat.

Exceptions

Mandatory consumer rights under German law remain unaffected. Where a statutory cooling-off right applies to distance contracts for services, those rules take priority over this policy.

Contact for refund requests

Cloud Nativeai · Street: Bissingzeile 91; City: Bramstedt; State/province/area: Niedersachsen; Zip code: 27628; Country: Germany · 04746 96 61 19 · info@cloud-nativeai.digital